Information We Collect

At Primeshinepoint, we collect information that helps us provide better natural language processing education services. We're transparent about what we gather and why we need it.

We collect this information directly from you when you interact with our services, automatically through cookies and similar technologies, and sometimes from third-party sources when you connect social media accounts or use integrated services.

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience and our ability to provide quality education services.

• Delivering course content and tracking your progress through our natural language processing programs
• Sending important updates about schedules, new courses, and educational opportunities
• Providing technical support and responding to your questions or concerns
• Improving our educational platform based on usage patterns and feedback
• Ensuring platform security and preventing unauthorized access to your account
• Complying with legal requirements under Vietnamese data protection laws

We never sell your personal information to third parties, and we don't use your data for purposes unrelated to education and platform improvement.

Information Sharing and Disclosure

We share your information only in specific circumstances and always with appropriate safeguards in place.

Limited sharing occurs with service providers who help us operate our platform (payment processors, email services, cloud hosting), educational partners when you participate in collaborative programs, and government authorities when required by Vietnamese law or to protect safety and security.

All third parties who access your information are bound by confidentiality agreements and must handle your data according to our privacy standards.

Your Privacy Rights

Under Vietnamese law and our commitment to transparency, you have several important rights regarding your personal information.

To exercise these rights, contact our privacy team at info@primeshinepoint.com. We'll respond within 30 days and may need to verify your identity before processing your request.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure.

Our security framework includes encrypted data transmission using SSL certificates, secure cloud storage with regular backups, access controls limiting who can view your information, regular security audits and vulnerability assessments, and staff training on privacy and security best practices.

While we use industry-standard security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address evolving risks.

Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal requirements.

• Active student records: Maintained during enrollment and for 7 years after completion for certification purposes
• Marketing communications: Until you unsubscribe or request removal
• Technical logs: Automatically deleted after 2 years unless needed for security investigations
• Financial records: Kept for 10 years as required by Vietnamese accounting regulations

When data reaches its retention limit, we securely delete or anonymize it. You can request earlier deletion in most cases, though we may need to retain some information for legal compliance.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized services.

Essential cookies enable core website functionality like login sessions and security features. Analytics cookies help us understand how visitors use our site to make improvements. Preference cookies remember your settings and choices for future visits.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We don't use cookies for cross-site tracking or behavioral advertising.

International Data Transfers

Some of our service providers are located outside Vietnam, which means your data may be processed in other countries.

When we transfer data internationally, we ensure adequate protection through approved transfer mechanisms like standard contractual clauses or adequacy decisions. We regularly review our international partners to maintain data protection standards.

Your data may be processed in countries including Singapore, Japan, and the United States, all under strict contractual protections that meet or exceed Vietnamese privacy standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements.

When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect. Minor updates may be posted directly to this page with updated effective dates.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after changes indicates acceptance of the updated policy.